À propos
TresAlp'ain est un établissement de type restaurant, situé à Allonzier-la-Caille. Cet établissement est noté 3,3/5 sur 358 avis et propose Livraison, Achat en magasin et Vente à emporter.
Services
Paiement
Avis clients (358)
Basé sur 358 avis
Répartition des notes
Mots-clés fréquents
Menetrey Bernadette
28 juillet 2026
I am very disappointed to learn how this situation was handled with customers who have been loyal for many years. A quality issue can happen in any business, but what matters afterward is how the complaint is addressed. In this case, the lack of responsiveness and the absence of any compensation have left a very bad impression. It's a shame to lose the trust of loyal customers over a situation that certainly could have been resolved with more understanding and business acumen.
Violaine
28 juillet 2026
As a loyal customer for over 10 years, I am deeply disappointed by the service we received. On July 12, 2026, my husband bought a strawberry tart for €25. We were invited to lunch more than 40 km from our home and had brought it for dessert. When we went to eat it, we realized that the strawberries were clearly not fresh (photos attached). The tart was inedible, to the point that we couldn't even eat it the next day. I called the bakery that same day, around 3:30 pm, to report the problem. The person I spoke to on the phone repeatedly told us that the tart was fresh that day and that everything was fresh. However, the person I spoke to on the phone told me that on my next visit, I would receive a 50% discount on the price of the tart. When I went back a few days later, I was told a manager would call me back. He did, but only to tell me that no one had promised me this discount and that no compensation would be offered. The most surprising thing was hearing that we should have returned the pie that same day. Yet we were over 40 km from the bakery, visiting relatives. This request was simply unrealistic. That there might be a quality issue, that can happen. However, denying what was stated on the phone, refusing any compensation, and completely disregarding over 10 years of loyalty is, in my opinion, unacceptable. For a €25 pie, you chose to lose loyal customers. That's your choice. Ours is now to shop elsewhere, particularly at the Super U bakery, where we hope to find better service and genuine customer care. I will no longer recommend this bakery and will share this experience with others. What a shame to end a relationship of trust built over ten years like this.
Sylvain Neyroud
26 juillet 2026
Espace Harmonie
22 juillet 2026
Excellent bakery, the croissants and pain au chocolat are delicious, the baker is lovely, I highly recommend it (passing through the area in a vanlife campervan) ♥️🚐🫶🏻
Thomas Nanic
17 juillet 2026
Voir les 15 autres avis
Pascal Chayne
7 juin 2026
A friendly team and excellent pastries
Michelot SEIDE
3 juin 2026
Thanks to Jasmine, who was very friendly and welcoming.
Camille Bouin
2 juin 2026
Hello, I bought a sandwich around 11:30 am, expecting a fresh and crispy product. However, the bread was soggy, and as a former bakery saleswoman, I know perfectly well how to distinguish between freshly baked bread and day-old bread. I find it regrettable that a sandwich clearly made with day-old bread is sold at the regular price of €5.95. The least they could do is inform the customer and give them the choice between a fresh, daily-baked sandwich at the usual price or a day-old sandwich offered at a reduced price. So I paid the price of a fresh sandwich for a day-old one, which is very disappointing.
Belmakdc
23 mai 2026
It's always a pleasure to be served by Djami; she is particularly kind, smiling, and helpful!
Yvon Lippert
13 mai 2026
Diego Peres
8 mai 2026
Hello, I bought a raspberry tart from your bakery and unfortunately noticed that one of the raspberries was moldy (photo available). I wanted to let you know so you can pay more attention to quality control, especially for fresh food products. I also had the impression that the tarts might have been prepared several days in advance. I am providing this constructive feedback to prevent other customers from experiencing the same problem.
Sonia S.
5 mai 2026
I'm giving 5 stars for the warm welcome and service. Your sales assistant was very patient and kind during my visit this afternoon. Thank you! :)
Jérôme L.
2 mai 2026
Very mixed feelings… We ordered sandwiches, but unfortunately they were wrapped in plastic film, which turned the bread into a soggy mess. It's a real shame, especially in a bakery where you expect at least a bit of a crust. And the selection is very limited. As for the service, one of the saleswomen was quite sour, openly complaining, even about her colleagues. This is rather unpleasant as a customer. It's very regrettable; we would like to find the skill and passion of a TRUE artisan baker here.
Nath Tqt
28 avril 2026
Great bakery! The people who work there are very friendly and the pastries are delicious.
Melanie Lh-Ch
18 avril 2026
Bakery open very often. The cakes and bread are very good. Parking is easy in front. The staff are very friendly.
Fadia Iliovits
12 avril 2026
Very welcoming. Good product. I recommend it.
Serge Desrosiers
5 avril 2026
Maria Gonsalves
15 mars 2026
Good selection of pastries, decent coffee and friendly staff. Was a saving grace on our way to Geneva airport.
nadine trubert
7 mars 2026
Barbara Dubourg
27 février 2026
I went by at 3:17 PM today. The bakery was closed; there was a sign on the door saying "pause until 3:20 PM." I waited until 3:25 PM and it still wasn't open. For a bakery, that's not normal.
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